Frequent Questions

about Wings for Kids

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FREQUENTLY ASKED QUESTIONS

Explore our FAQ section for answers to common questions about our social emotional learning offerings. If you don’t find the answers to your questions here, feel free to reach out to us.

Top FAQs

How do I enroll my child in a WINGS afterschool program?

WINGS currently provides afterschool programs in Atlanta, GA and Columbia, Charleston, St. Matthews, and St. Stephens, SC. To view a full list of schools that are accepting applications for students to participate in afterschool programs, please visit www.wingsforkids.org/family-info to learn more and to submit an application for your child(ren).

What is My Soar with Wings?

My Soar with Wings is a digital platform offering everything you need to get started or continue whole-child development practices. This extensive library is filled with age-appropriate, simple-to-use resources and tools for students, teachers, and anyone who wants to strengthen their skills.

Whether you are looking for easy, flexible, grab-and-go activities or a more structured curriculum, WINGS’ digital platform has hundreds of evidence-based resources to help you infuse SEL into your day. The resources in My Soar with Wings are created by SEL experts and have been “kid-approved” by students in our afterschool programs.

Who can benefit from the resources in this platform?
  • Educators (Principals, Teachers, Coaches, Administrators, SEL Specialists)
  • Guidance Counselors
  • Parents
  • Afterschool Program Directors and Staff
  • Youth-Serving Organization Leaders and Staff
  • Anyone who is interested in helping kids learn critical life skills
What other services does WINGS provide?

Wings for Kids takes a comprehensive approach to SEL by providing an array of services focused on growing social emotional skills. Beyond our direct service afterschool programs, we also provide professional development trainings and workshops, partner projects, online professional development courses, and other family-oriented resources. Learn more about our solutions here.

Do you offer live chat support on the platform?

Yes! Our live chat feature is available during normal business hours, Eastern Standard time. There are real humans behind this feature (can you believe it?), so please allow us some time to answer. If we’re not available during business hours, we’ll try to reach back out to you as soon as possible! Feel free to contact us via email as an alternative option to our chat feature.

Creating An Account

How do I create a Free account?
  1. Go to my.soarwithwings.org
  2. Click the “sign up” button to create a free account
  3. You’ll be prompted to choose Free or Premium. Select the “Sign Up Now” button to create a username and password for a FREE account. No credit card required! You’ll also be asked to answer more questions about yourself and agree to our Terms of Service.
  4. Once all the fields are filled, choose “Create Account.”
  5. Congratulations, you’ve subscribed! You should receive a confirmation email welcoming you to the platform. If you have any questions or have any issues, please feel free to use the chat feature or contact us. We’re happy to help.
What's included in the Free Subscription?

When you sign up for a Free Subscription, you’ll have one year of access to:

  • A sampling of resources on popular SEL topics
  • 15 games and activities from our activity library
  • 5 lesson plans for grades K-5
  • A video gallery to help guide educators
  • A curated collection of resources to help you get started

After one year has passed, you’ll be prompted via email to upgrade or re-subscribe for another year of access to these free resources.

What's included in the Premium Subscription?

When you sign up for a Premium subscription, you’ll have one year of:

  • Unlimited access to our extensive library of resources
  • 150+ games and activities
  • Dozens of easy-to-use lesson plans
  • Informative videos created to help guide educators
  • Collections of curated resources to help you get started—whether you need grab-and-go materials or a comprehensive curriculum

After a year, you’ll be prompted via email to re-subscribe and pay for another year of access.

How do I create a Premium (paid) account?
  1. Go to my.soarwithwings.org
  2. Click the “Sign up” button to create a Premium account.
  3. You’ll be prompted to choose Free or Premium. Select the “Buy Now” button to create a username and password. You’ll also be required to answer some more information about yourself, enter your credit card information to purchase the subscription, and agree to our Terms of Service.
  4. Once all the fields are filled, choose “Create Account.”
  5. Congratulations, you’ve enrolled in a Premium subscription! You should receive a confirmation email welcoming you to the platform. Let us know if you have any questions or issues by using the chat feature or contact us.
Can multiple users get Premium access to the platform?

Yes! We can support multi-user level access. For pricing and access information, please fill out an inquiry form, and we’ll get back to you as soon as possible!

What if I forgot my password?

If you are having trouble accessing your account, here are some instructions to get you back to exploring our resources:

Reset Your Password:

1. Go to the reset password page

2. Enter your email address in the provided field and click “Get New Password.”

3. Check your inbox for an email from My Soar with Wings with a link to reset your password. Click the link provided.

4. You’ll be prompted to enter and confirm your new password. Once confirmed, you’ll need to login again using your new credentials.

No reset email?

If you aren’t receiving the password reset email, please ensure it has not been sent to your spam folder. Otherwise, please reach out to us through the chat feature or contact us.

Payments, Invoices, and Upgrades

How much does a Premium subscription cost?

A premium subscription that allows access to our extensive library of content is $199 per year. We accept all major credit cards. 

What if I can't afford a Premium subscription?

If you are employed by a non-profit organization and/or Title 1 school, you may qualify for a scholarship through specific funding acquired by Wings for Kids. Want to know if you qualify? Fill out an inquiry form and we’ll respond to you shortly!

How do I upgrade from a free to Premium subscription?
  1. Go to my.soarwithwings.org and log in with your free account username and password
  2. At the top of every webpage when logged in as a free subscriber, you’ll see “Thanks for signing up for a free account. Want more SEL content? Upgrade to premium here.” The link will take you to an upgrade page where you can enter a discount code (if you qualify for a scholarship) or enter your credit card information to purchase a Premium subscription.
  3. After entering and confirming your credit card information, you should receive a confirmation email welcoming you to your Premium account. Let us know if you have questions or issues by using the chat feature or contact us.
Will I receive a receipt or invoice if I pay for a Premium subscription?

Yes! Premium subscribers will receive an email receipt after checkout. You can also view your receipt by logging in to the platform with your username and password, then go to “My account,” and print an invoice for your records.

Can a user pay for their Premium subscription monthly instead of annually?

Currently, we only support a one-time payment for an annual subscription to the platform.

General

Can I access the digital platform on my phone or tablet?

Yes! Pages and features on the site are designed to be mobile-responsive on any device the user is accessing the site from. There is no separate app to use the site. Users will simply use their preferred browser on their devices to access the site.

How do I delete or cancel my subscription?

 To cancel a subscription:

  1. Go to “My Account” at the top of the page.
  2. Scroll down to “My Subscription,” then choose “Cancel.”

A user can cancel their subscription at any time, but note this does not automatically issue a refund. Premium subscribers can contact us if a refund is required.

How do I unsubscribe from your mailing list?

A user can unsubscribe from our list at any time. To unsubscribe from our email list:

  1. Open any email from us in your inbox.
  2. Scroll down to the bottom of the email and choose “Unsubscribe.”

 

Does WINGS have an online store?

Yes! Currently in the WINGS store, you can find Words to Live By posters, Skill Builder poster sets, our children’s book I Soar with Wings, and other fun merchandise like tee shirts and tote bags! All profits from purchases in the store directly fund our mission and work. We appreciate your purchase!